uuok's Privacy Policy
This document explains in detail how we collect, store, and protect the personal information you provide while using the uuok platform.
Table of Contents
1 Introduction and Scope
uuok is an online gaming platform that provides entertainment gaming services to users in Bangladesh. By using our website, you are considered to have agreed to the terms of this Privacy Policy.
This Privacy Policy applies to all digital services of uuok — the website, mobile app, and any related platforms. The purpose of this policy is to clearly inform you about what types of information we collect, why we collect it, and how that information is used and stored.
The words "we", "our", and "uuok" used in this document refer to the organisation that operates the platform. "You" or "user" refers to any person who uses our services.
2 Types of Information Collected
uuok collects various types of information. This information is divided into two main categories — information you provide directly and information collected automatically.
2.1 Personal Identification Information
- Full name and date of birth
- Email address and mobile number
- Permanent or current address
- National ID number or passport number (for identity verification)
- Username and password (in encrypted form)
2.2 Financial Information
- Mobile banking account details — bKash, Nagad, Rocket
- Transaction history and amounts
- Deposit and withdrawal records
2.3 Usage Information
- IP address and device type
- Browser type and operating system
- Time spent on the platform and pages visited
- Gaming activity logs and preferences
- Login times and location data
3 How Information Is Collected
uuok collects user information in the following ways:
3.1 Registration and Account Creation
When you open a new account on uuok, you voluntarily provide your name, email, mobile number, and other relevant details. This information is essential for creating and managing your account.
3.2 Identity Verification Process
To ensure a safe and responsible gaming environment, uuok may in some cases request documents for identity verification. This process is carried out to prevent fraud and protect financial security.
3.3 Automatic Data Collection
When you use our website or app, certain technical information is collected automatically. This includes cookies, web beacons, and server logs — which are used to improve the performance of the platform.
3.4 Customer Support Communication
When you seek assistance through our live chat or email, the record of that conversation may be stored to help improve the quality of service.
4 Purpose of Using Information
uuok uses the information collected only for specific and legitimate purposes. The main purposes for which we use information are described below:
4.1 Service Delivery and Operations
- Creating, verifying, and managing your account
- Processing deposits and withdrawals
- Storing gaming history and balance
- Managing bonuses and promotional offers
4.2 Security and Fraud Prevention
- Detecting and preventing unauthorised account access
- Monitoring suspicious transactions
- Preventing the creation of multiple accounts
- Following Anti-Money Laundering (AML) guidelines
4.3 Service Improvement
- Identifying and resolving technical issues on the platform
- Analysing and improving user experience
- Helping to develop new features and services
4.4 Communication and Support
- Sending important account-related notifications
- Resolving customer service queries
- Sending relevant promotional information (if you have given consent)
5 Sharing Information with Third Parties
uuok does not generally share user information with third parties. However, in certain specific situations and while maintaining strict confidentiality, information may be shared:
5.1 Payment Processors
The minimum information required to complete financial transactions through bKash, Nagad, and Rocket is shared with the respective mobile financial service providers. These organisations follow their own privacy policies.
5.2 Technology Service Providers
We work with trusted technology partners to operate our platform — such as cloud hosting, data analytics, and cybersecurity services. Confidentiality agreements are in place with these partners.
5.3 Legal Obligations
If a court, government authority, or law enforcement agency requests information through a lawful order, uuok may provide that information due to legal obligations. In such cases, we will make every effort to notify the user as far as possible.
5.4 Business Transfers
In the event of a future business merger or acquisition, user information may be transferred. Users will be properly informed before any such change.
6 Cookies and Tracking Technologies
The uuok website and app use cookies and similar technologies. These technologies help the platform function correctly and improve your experience.
6.1 Essential Cookies
These cookies are essential for the basic functioning of the website — such as keeping your session active, storing your login state, and managing security tokens. Without them, the website cannot function properly.
6.2 Functional Cookies
These cookies remember your preferences — such as language selection and screen settings — so that you do not have to set them up again on each visit.
6.3 Analytical Cookies
Analytical cookies are used to understand how users interact with the platform. This information is completely anonymous and is used to improve the service.
7 Data Storage and Security Measures
uuok gives the highest priority to the security of your information. We apply industry-standard technical and organisational measures.
7.1 Encryption and SSL Protection
All data exchanged between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology. Sensitive information, including passwords, is stored using strong hashing algorithms.
7.2 Access Controls
Only authorised staff are granted access to user information required for specific tasks. All access is strictly logged and regularly audited.
7.3 Data Retention Period
Information for active accounts is kept for as long as necessary to provide the service. Even after an account is closed, financial transaction records and identity verification information are retained for a defined period in accordance with legal requirements.
7.4 Response to Data Breaches
If a data security breach occurs for any reason, uuok will promptly notify affected users and take the necessary steps to resolve the issue.
8 User Rights
uuok believes that you should have control over your own information. We ensure the following rights:
8.1 Right to Access Information
You can view the information stored in your account at any time. If you contact us, we will provide a summary of the information we hold about you.
8.2 Right to Correct Information
If there is any error in your information, you can contact us to request a correction. Some information can also be changed directly from your account settings.
8.3 Request to Delete Information
In certain circumstances you may request the deletion of your information. However, some information is required to be retained for a specific period for legal or regulatory reasons.
8.4 Right to Stop Promotional Communication
If you do not wish to receive promotional messages, you can unsubscribe at any time or let our customer service know. However, it may not be possible to stop sending important service-related notifications.
9 Protection of Minors
uuok strictly follows a 21+ age policy. Our services are exclusively for adults (21 years of age or older) — in line with the applicable age requirement in Bangladesh.
We verify age during the registration process, and if any account holder is found to be a minor, their account will be closed immediately and the information collected will be properly deleted.
If you believe a minor is using our platform, please inform our customer service. We will resolve the issue promptly.
10 Policy Changes and Updates
uuok reserves the right to change this Privacy Policy as needed. The policy may be updated due to service improvements, introduction of new technologies, or legal requirements.
10.1 Notice of Changes
If any important changes are made, we will notify you by email or through a notification on the platform. Continued use of the service after the changes will be taken as your agreement to the new policy.
10.2 Policy Version
Each version includes the date of the latest change. Records of previous versions are kept with us and can be provided upon request.
For any questions about this policy, you can find answers on our Frequently Asked Questions (FAQ) page or contact us directly.
11 Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us. Our customer support team is available in both Bengali and English, seven days a week, twenty-four hours a day.